Legal Notice

These Terms of Use govern the access, navigation and use of this website (hereinafter "the website").

a) Owner data

In compliance with the duty of information provided for in article 10 of Decree-Law no. 7/2004, of 7 January (which transposed Directive 2000/31/EC of the European Parliament and of the Council, of 8 June to the Portuguese legal system 2000, concerning e-commerce), we inform you that the data of the owners of this site are as follows:

MANDARINA VIAGENS, LDA (hereinafter, “MANDARINA VIAGENS”) with NIPC 516188240 and registered office at Rotunda Nuno Rodrigues dos Santos, nº 1B, 5º E, 2685-223, Portela de Sacavém.

MANDARINA VIAGENS will provide services directly, namely those related to its travel agency activity (travel, transfers, activities, excursions and guided tours).

b) Users

Access to and/or use of the website gives you the status of user. From the moment someone accesses and/or uses it, they are accepting these Terms of Use.

c) Use of the website

The website may provide access to various texts, graphics, codes, software, photographs, music, videos, sounds, databases, images, expressions and information (hereinafter, "Content") belonging to MANDARINA VIAGENS or third parties , to which the user can have access.

The user assumes responsibility for the use of the website. Such responsibility extends to the registration that will be necessary to have access to the Content or services provided by the website.

The user undertakes to make lawful, diligent and appropriate use of the Content and services offered through the website, always under the principles of good faith and respecting at all times the law in force and these Conditions of Use.

Specifically, the website user, among other things:

You will not use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that represents a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, or that is in any way insulting or objectionable to third parties, or whose content contains computer viruses, political advertising, advertising content, email chains, mass emails or any other type of "spam" and, in general, any type of unnecessary inconvenience or inconvenience.
It will not cause, neither maliciously nor intentionally, damages or losses that may belittle or alter the website itself, nor will it introduce or spread computer viruses that may produce unauthorized alterations to the Content or systems that make up the website.
You will not use the website for fraudulent purposes or related to criminal offenses or illegal activities of any kind.
It will not reproduce, copy, distribute, transform or modify the information and Content hosted on the website, unless it has the authorization of the holder of the corresponding rights.

MANDARINA VIAGENS reserves the right to deny access to the site to users who misuse the Content and/or do not comply with any of the conditions that appear in this document.

d) Intellectual property

All content displayed on the Site and, in particular, drawings, text, graphics, logos, icons, buttons, software, trade names, brands, industrial designs or any other signs susceptible of industrial and commercial use are included in the intellectual property rights and industrial of MANDARINA VIAGENS or third parties who have authorized their inclusion on the site (in this case, it is to them that the exclusive exercise of the respective exploitation rights corresponds)

MANDARINA VIAGENS does not grant any license or authorization to use its intellectual and industrial property rights or any other property or right related to the website, services or Contents thereof.

Thus, in accordance with the provisions of the Code of Copyright and Related Rights (Decree-Law No. 63/85, of March 14th) and of the Industrial Property Code (Decree-Law No. 110/2018, of December 10th), reproduction, transmission, adaptation, translation, distribution, public communication and making available, or any other exploration and/or modification, in whole or in part, without prior express authorization from MANDARINA VIAGENS is expressly prohibited.

Users undertake to respect the website's property rights and intellectual and industrial property rights over it, whether from MANDARINA VIAGENS or third parties.

MANDARINA VIAGENS is not responsible for the exploitation or dissemination of the images and/or Content inserted on the website.

e) Liability and guarantees

MANDARINA VIAGENS declares that it has taken the necessary measures that, within its possibilities and the state of technology, allow for the correct functioning of the website, as well as the absence of viruses and harmful components.

However, MANDARINA VIAGENS does not guarantee, nor is it responsible, in any case, for damages of any nature that may result from access to the Contents or the website. Among others, MANDARINA VIAGENS is not responsible for the following circumstances:

The lack of availability, maintenance and effective functioning of the website and/or its services and Content, excluding, to the extent permitted by law, any liability for damages of any nature that may be due to such.
Errors that may exist in the Contents or the correction of any errors that may occur.
The lack of usefulness of the website or the Contents.
The existence of viruses, malicious or harmful programs in the Content.
Bad service or any problem that arises with service providers.
The reception, acquisition, storage, dissemination or transmission, by users, of the Content.
Illicit, negligent, fraudulent use, contrary to the terms of these Conditions of Use or to the good faith of the Site or its Content, by Users.

MANDARINA VIAGENS may temporarily suspend access to the website without prior notice due to maintenance, repair, updating or improvement operations. However, whenever circumstances permit, MANDARINA VIAGENS will notify the user, in sufficient advance, of the expected date of suspension of services.

f) Links to third party pages

The website may contain links to pages owned by third parties. MANDARINA VIAGENS does not assume any responsibility for the content, information or services that may appear on such sites, over which it has no control. Thus, the user accesses, under his sole responsibility, the content and the conditions of use in force therein. In view of this, we recommend that the user read the privacy policies and conditions of use of these websites, which are owned by third parties.

g) Comments and opinions

If MANDARINA VIAGENS allows users to publish their opinions and/or comments on the site, these must not contain expressions that are not suitable for all audiences, and must not contain inconvenient texts or texts that are not considered appropriate or that offend general sensitivity.

Comments and/or opinions that go against an individual and that violate the Right to Honor, Personal and Family Intimacy, one's own Image and the Dignity of another person will also not be allowed. Any type of discriminatory comment is prohibited, whether for reasons of race, sex, religion, opinion, nationality, disability or any other personal or social circumstance.

Posts that are intimidating, threatening, degrading, or that in any way promote violence against a particular person or group are also not permitted.

The website cannot be used as a means to advertise, promote business, brands or personal elements.

In any case, MANDARINA VIAGENS is not responsible for the opinions and/or comments published on the website, being in any case the responsibility of their authors.

h) Duration and change

These Conditions of Use will remain in force until modified, and MANDARINA VIAGENS may make changes that will be communicated to the user.

MANDARINA VIAGENS may suppress, include or change both the Content and the services it provides, as well as the way in which they appear located or presented. The conditions that are published at the time the user accesses the MANDARINA VIAGENS website are understood to be in force.

Access to and/or use of the website will constitute acceptance, by the user, of these Terms of Use and, if applicable, of the changes made to it.

i) Applicable legislation and jurisdiction

The terms, conditions and other documents of MANDARINA VIAGENS will be governed by Portuguese law.

In case of litigation, the parties submit to the Courts of the user's domicile, if it is a natural person, and to the Courts of the district of Lisbon, if it is a legal person.

Privacy Policy and Data Protection

a) Presentation and right to information

This website is owned by MANDARINA VIAGENS, LDA (from now on, “MANDARINA VIAGENS”), with VAT number 516188240 and registered office at Rotunda Nuno Rodrigues dos Santos, nº 1B, 5º E, 2685-223, Portela de Sacavém .

MANDARINA VIAGENS has as its focus and concern the protection of your privacy and your personal data, so it fully complies with current legislation on the protection of personal data.

This data protection policy regulates the access and use of the service of this Website, which MANDARINA VIAGENS makes available to Users.

If you wish to contact our Data Protection Officer, you can do so via the email legal@mandarina.travel

b) Why is MANDARINA VIAGENS entitled to carry out data processing?

User data collected through the online registration forms available on the Websites are collected by MANDARINA VIAGENS in order to be able to provide the services offered through the website.

In accordance with current legislation on this matter, MANDARINA VIAGENS, owner of the Web Pages, informs the user about the existence of an automated file of personal data, duly registered with the National Data Protection Commission, created by MANDARINA VIAGENS under your responsibility.

c) Processing of personal data and purpose of treatment

MANDARINA VIAGENS may collect personal data from users through registration forms. The personal data collected may be used for the following purposes:

Provision of services offered on the Website.
Sending commercial communications to users by letter, telephone, email, SMS/MMS, instant messaging applications or other equivalent means of communication related to the services provided by MANDARINA VIAGENS, whenever the user has consented to this data processing personal purpose.
Profiling and segmentation of your data. The aforementioned treatments may have the purpose of both the analysis and the production of statistics, to know the traffic and use of the Website by the users, as well as the determination of their tastes and preferences to send promotional information according to their interests.

MANDARINA VIAGENS may also transfer its personal data to third parties that collaborate with MANDARINA VIAGENS in order to respond to user requests, in accordance with the provisions of article 6.1 b) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data.

d) Mandatory or optional nature of the information provided by the user and veracity of the data

The user guarantees that the personal data provided is true and is responsible for notifying MANDARINA VIAGENS of any modification thereof. The user will be responsible for the veracity of the data provided, MANDARINA VIAGENS reserving the right to exclude any user who has provided false data, without prejudice to other measures that it decides to adopt, namely judicial ones.

Great care is recommended in terms of Data Protection, through the use of security tools, and MANDARINA VIAGENS cannot be held responsible for subtractions, modifications or loss of illicit data.

e) Non-permitted practices and data conservation

MANDARINA VIAGENS will cancel the registration of users who: (1) include or promote illegal, immoral, obscene or harmful material; (2) promote any type of discrimination; (3) send "bulk", "junk" or "spam" or "newsgroup communications", when not requested; (4) violate any intellectual property rights or third-party industry.

Likewise, the user undertakes to refrain from using and collecting data from distribution lists that can be accessed through the information and services contained on the Website for carrying out activities for promotional or advertising purposes, as well as as well as to send commercial communications of any kind and through any support not requested or previously consented by MANDARINA VIAGENS and/or the users of the Website.

The personal data provided will be kept by MANDARINA VIAGENS for the purpose of sending information about the company's products as long as the user does not express a desire to cancel their registration in the same services.

f) User rights in relation to your data

The user is entitled to:

access your personal data;
request the rectification of inaccurate data;
request its deletion;
request the limitation of the processing of your data;
object to the processing of your data;
exercise the right to forget your data;
request its portability.

To exercise such rights, the user must prove his identity to MANDARINA VIAGENS, by sending a copy of his Citizen Card or any other legally admissible means.

The user can exercise all these rights through the following email address, legal@mandarina.travel, indicating the reason for his request.

The user can also send his request by mail, through the following address:

MANDARINA VIAGENS, LDA

Nuno Rodrigues dos Santos roundabout, nº 1B, 5º E

2685-223, Portela de Sacavém

Without prejudice to the use of the legal means available to them, the user will have the right to file a complaint with a Control Authority, in particular in the Member State where he has his habitual residence, place of work or place of the alleged infringement, if consider that the processing of your personal data does not comply with the regulations, as well as in case you are not satisfied with the exercise of your rights. The supervisory authority before which the complaint has been lodged will inform the complainant of the progress and outcome of the complaint.

g) Data security

MANDARINA VIAGENS does everything in its power to prevent your data from being misused. Only authorized personnel can access your data.

MANDARINA VIAGENS maintains the security levels of protection of personal data established in the applicable regulations and has used all technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the data that the user provides through the Page. web.

MANDARINA VIAGENS undertakes to comply with the duty of secrecy and confidentiality in relation to personal data in accordance with applicable legislation, as well as to provide them with secure treatment in eventual assignments and international transfers of data that, in this case, may occur.

h) Questions

If you have any questions about this privacy policy, please contact us by sending an email to legal@mandarina.travel

i) Acceptance and Consent

The user declares that he has been informed of the conditions on the protection of personal data, accepting and consenting to their treatment by MANDARINA VIAGENS, in the manner and for the purposes indicated in this Privacy Policy.

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